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How mata56 Handles Your Personal Information

Your account data, wallet activity, and browsing behaviour on mata56 are handled under a clear set of rules — what we collect, why we collect it, and how long we keep it.

Data collected at account creationDANA, OVO, GoPay transaction recordsCookie and session trackingAccount security and verificationYour right to request, correct, or delete data
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mata56 How mata56 Handles Your Personal Information
PRIVACY CONTACT

Reach Our Data Team Directly

Questions about your data — access requests, correction requests, or deletion enquiries — go straight to our support team. We aim to respond within the timeframe required by applicable data protection obligations. You can also use live chat from inside your account dashboard for account-specific questions about what data we hold.

Live Chat Open your account dashboard and tap the chat icon to reach support directly. Available during our published operating hours for account and privacy queries.
Email Support Send your data request or privacy question to our support address listed in the Help section of your account. Include your registered account ID for faster routing.
Account Dashboard Check the Privacy section inside your account settings to view the data categories we hold, update your contact details, or submit a deletion request directly.
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Account security at mata56 runs through several layers. At the point of login, OTP verification confirms it is you accessing the account — not someone with a copied password. Payment data moving between your DANA, OVO, or GoPay wallet and our system travels over an encrypted connection, so transaction details are not readable in transit. We apply access controls so only the teams that need your data to run payments, verify identity, or resolve disputes can reach it.

Encryption in Transit

All data between your device and mata56 servers is encrypted. This covers login, payment flows via DANA, OVO, or GoPay, and any account update you submit.

Access Controls

Your account data is accessible internally only on a need-to-use basis. Support agents see only what is necessary to resolve your specific query or dispute.

Retention Policy

We keep your data only as long as required — active account data while your account exists, transaction logs per financial regulations, session data until your browser session ends.

Your Rights

You can request a copy of your data, ask us to correct inaccurate records, or request deletion of your account. Submit these through the Privacy section in your dashboard or via email support.

Common Questions About Your Data on mata56

Here are the questions we hear most often about how we collect, use, and protect your information — answered directly.

We collect your name, contact details, and the e-wallet information you provide for DANA, OVO, or GoPay. We also log device type, IP address, and session timestamps for security purposes.

No. Your wallet PIN is entered in the DANA, OVO, or GoPay app — it is never sent to or stored by mata56. We only retain the transaction reference number needed to confirm your payment.

Transaction logs are kept for the period required under applicable financial regulations. Session cookies expire when you close your browser. Account data is held while your account remains active.

Yes. Submit a data access request through the Privacy section in your account dashboard or by emailing support with your registered account ID. We will respond within the timeframe set by applicable law.

We share data only with payment processors like DANA, OVO, and GoPay partners, and with fraud-prevention services. Your data is never sold to advertisers or unrelated third parties.

Go to the Privacy section inside your account settings and submit a deletion request, or contact our support team by email. Deletion is subject to any retention obligations under applicable financial regulations.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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