Reference

The rules that run the room

This page lays out how you use mata56, how your data moves through the account wallet, and what happens on access, deposits and withdrawals. Read it once and you will know where you stand before the first DANA, OVO or GoPay transfer.

Access depends on local lawOne account per personData stays protectedSupport before you play

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Where these terms apply to you

mata56 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Our service is available only where local law permits, so your eligibility is decided by the regulations in your own region. When you open an account and fund it through DANA, OVO or GoPay, you agree that the transfer data, wallet PIN confirmation and transaction history

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you provide is true and kept current. Players in Surabaya and other supported areas reach the lobby in seconds over mobile, but a change in your region's rules can limit what you can access. We do not target places that prohibit betting, and we may suspend
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access if we cannot verify who is on the account. Using another person's identity, running multiple accounts, or moving funds between accounts for payouts outside your own activity is against the terms. The agreement covers this site, your account wallet, every table and slot room, and
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each deposit or withdrawal you make. Keeping your login credentials private is your responsibility, and you agree to tell us promptly if you suspect they have leaked. We reserve the right to pause any account while we check a flagged transaction, and we will show you
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the reason through the support channel you used. Nothing here overrides mandatory rights your local law gives you.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

CONTACT POINTS

Talk to us about the rules

If a term is unclear, a payment via DANA, OVO or GoPay looks wrong, or you want to check what data we hold, reach us through the channels below. Give your account ID and a short description, and we will come back with a straight answer.

Team online

Live chat

Open the lobby and hit the chat bubble in the bottom corner. Best for quick questions on access, account wallet steps or current eligibility in your region.

Email

For document requests, data questions or a record of a policy discussion, send your case to support so we have a thread on file before anything else moves.

Account wallet help

If a transfer is stuck before it reaches your balance, the wallet menu inside your account shows it; send the reference there and we will trace it by PIN confirmation.

HANDLING THIS AREA

How the policy area is managed

We keep your data only for as long as your account is active and for the period local rules require after it closes. Cookies hold preference and session tokens; clearing them just means you log in again. Your balance and each DANA, OVO or GoPay deposit sit behind your own credentials, and you can request a copy of what we store. To ask for changes or to close the account, use the wallet help path and verify your identity so nothing moves on the wrong person's word.

Data retention We hold transaction and account records for as long as your wallet is active and for the follow-up window your region requires. After that, personal fields are removed.

Cookies and sessions Cookies remember your language and login session. Clear them and you will simply enter your OTP again; nothing sensitive is written into the browser storage.

Account security Every login uses your credentials and an OTP, and every payout is checked against the wallet source. If a field looks changed, we pause the move until you confirm.

Requesting changes You can ask for a copy, a correction or deletion of your data through the wallet help channel. Identity verification comes first so the request reaches the owner.

Legal questions visitors actually ask

Short answers to the policy questions that come up most, so you are not left guessing where a rule starts or ends.

Only where local law permits. If your region falls outside the eligible list, the lobby stays closed to you, and we ask you not to bypass the restriction.

Send the request through the wallet help channel with your account ID. After identity verification, we will correct or remove what we hold, within the window your law allows.

We match each payout to the wallet source so funds land on the correct DANA, OVO or GoPay account. A PIN confirmation and source check prevent transfers to the wrong hand.

One account per person is the rule. A second account found under your details is closed, and balances from it return to the wallet they came from.

No. Our cookies cover language preference and login state only. Sensitive data such as PINs or wallet numbers never sits in your browser storage.

Use email for matters that need a written record, or live chat for a quick check. Both routes reach the support team that handles policy questions directly.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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The rules that run the room

Talk to us about the rules

Live chat

Email

Account wallet help

How the policy area is managed

Legal questions visitors actually ask

01 Can I access mata56 from any region?

02 How do I change or delete data you hold on me?

03 Why does my withdrawal need extra verification?

04 What happens if I open two accounts?

05 Do cookies track more than my session?

06 Who do I contact about a legal or data concern?

Legal

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